Call Center technology is subject to improvements and innovations. Automatic lead selection or lead steering is also intended to improve efficiencies, both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimizing wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socioeconomic factors and past performance and percentage likelihood of closing a sale per lead. The concept of the Universal Queue standardizes the processing of communications across multiple technologies such as phone and email whilst the concept of a Virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand.

Setting up your own customized Call Center system, 100% software based, got ever so simple. Unite Call Center has been scorching the Call Center solutions market, upside down.

The product primarily focuses on creating a niche in the application deployment scenario, by competing with the best of the best. The best part about this application is its 100% software based, and easy to control and modify as per customer’s requirements. The Call Center application software was designed and implemented with objective, keeping in mind increasing prices and usability.

Unite Call Center is the Skype based Call Center application which is useful for organizations, to communicate amongst their employees. Unite Call Center offers features such as auto attendant, Call Transferring, Voice Mail capabilities, Email notification, Chat notification, SMS notification facilities. Using Unite Call Center application, replaces the implementation of the hardware and software that is generally needed in the traditional Call Center applications.

Types of calls are often divided into outbound and inbound. Inbound calls are calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where agents place calls to potential customers mostly with intentions of selling or service to the individuals. It is possible to combine inbound and outbound campaigns.

Here are some of the features which Unite Call Center provides.

• Automated and centralized reporting and statistics.
• Interactive voice response (IVR) for callers.
• Intelligent skill-based routing for inbound actions across multi-channels, such as voice, email, and web chats.

To look for some of the offers which Skype provides from time to time to its existing or new customers, click the logo below-

Please note that this service routes calls through your existing Skype account. Skype VoIP service is not included and you need to buy Skype credits for making outbound calls. Outbound calls will go through Unite Call Center but will be handled through your Skype VoIP service. You will be responsible for all the Skype related charges.