Unite PBX is built on top of
Skype which has already proven reliable VoIP communication medium. Using
Skype provides unique advantage of location independence and the user can sign in from anywhere in the world and take/make calls.
The auto-attendant is a central part of Unite PBX. Auto-Attendant answers the incoming calls, which eliminates the need for a full-time receptionist, the caller listens to a custom greeting and is routed to the desired extension.
The custom voice greeting is heard by the caller when the auto-attendant answers incoming calls. Choose a standard automated greeting or customized the greeting for your business needs.
Unite PBX can handle multiple incoming/outgoing calls in real-time using the multiline feature. This feature allows Single/Multiple
Skype ID to open multiple lines handling several calls at the same time. It is very easy to add/open the multiple lines for scalability in real-time according to volumes of calls.
This function allows the calls to be routed directly to an extension without going through the auto-attendant or hearing a greeting if the caller dials the desired extension.
Typical commercial PBX systems only allow you the ability to assign extensions to physical telephones so employees have to be at their phones to receive calls. Using Unite PBX, the extension can be your employees
Skype ID, cell phone number, satellite phone, VoIP phone or desk phone. These virtual extensions provide much sought after advantage of location independence and your employees can answer the call from anywhere using their
Skype ID, Cell phone or Satellite phone.
Voicemail extensions are used when you don’t want the extension to answer but prefer the caller to hear a specialized pre-recorded message.
Unite PBX comes with multiple options to receive your voicemail messages which assures that you’ll never miss on those important calls. It comes with unique features such as Personalized Greetings, and SMS/Email/Chat Notifications for voicemails.
Unite PBX comes with built-in Call Conferencing which removes the need for complicated third party conferencing services which are very costly. Managing conference call is very easy, you can add conference room so other user can join the conference by dialing conference extension from their
Skype
With Unite PBX, it is really very easy to record all the incoming and outgoing calls for every extension using the Unite PBX Client software add-on. This is the perfect feature gather data for Training, Quality Assurance and Monitoring purposes.
Your Administrator can define the skill level of each agent and the calls are intelligently managed using skills-based call routing.
Unite PBX uses unique algorithm to manage all incoming calls before routing them to the proper agent with the skill set to answer that type of call.
Unite PBX provides a unique call-back feature which allows the agent to automatically dial the pending calls in their queue which were received during the non-office hours from respective customers.
Unite PBX provides a unique comprehensive facility allowing administrators to monitor real-time and historical information regarding the calls made/received by the system.