No expensive PBX hardware to buy, maintain and support since Unite PBX is 100% software based.
Unite PBX is built on top of
Skype which has already proven reliable VoIP communication medium. Using
Skype provides unique advantage of location independence and the user can sign in from anywhere in the world and take/make calls.
The auto-attendant is a central part of the Unite PBX. This part of the system initially answers the incoming calls, which eliminates the need for a full-time receptionist. The callers calling hear a custom greeting, extension but in case if they don’t know the extension our system can help them along for routing their calls.
The custom voice greeting is heard by the callers when the auto-attendant answers incoming calls. This can be customized greeting as per your business need. Unite PBX provides the facility to record the exact custom greeting you want the callers to hear.
Unite PBX can handle multiple incoming/outgoing calls in real-time using the multiline feature. This feature allows making use of Single/Multiple
Skype ID to be used to open multiple lines to handle multiple calls at the same time. It is very easy to add/open the multiple lines for scalability in real-time according to volumes of calls.
This function allows the calls to be routed directly to an extension without going through the auto-attendant or hearing a greeting if the caller dials the desired extension.
All the commercial PBX systems only allow assigning extensions to only physical telephones. Employees have to be at their phones to receive calls. Using Unite PBX, the extension numbers can be your employees
Skype ID, his cell phone number, satellite phone, VoIP phone or physical desk phone. The calls are routed in real time to selected option. These virtual extensions provide much sought after advantage of location independence and your employees can answer the call from anywhere using their
Skype ID, Cell phone or Satellite phone.
Voicemail extensions are used when you want that callers should receive a specialized pre-recorded message, but you don't want anyone to answer the phone and instead record their message.
Unite PBX comes with multiple options to receive your voicemail messages which assures that you’ll never miss on those important calls. It comes with unique features such as Personalized Greetings, and SMS/Email/Chat Notifications for voicemails.
Unite PBX comes with built-in Call Conferencing which removes the need for complicated third party conferencing services which are very costly. Managing conference call is very easy, you can add conference room so other user can join the conference by dialing conference extension from their
Skype
With Unite PBX it is really very easy to record all the incoming and outgoing calls for every extension using the Unite PBX Client software add-on. The data gathered can be further used for Quality monitoring purposes.
Unite PBX can handle multiple incoming/outgoing calls in real-time using the multiline feature. This feature allows making use of Single/Multiple Skype ID to be used to open multiple lines to handle multiple calls at the same time. It is very easy to add/open the multiple lines for scalability in real-time according to volumes of calls.
All the commercial Call center systems only allow forwarding calls to only physical telephones. Employees have to be at their phones to receive calls. Using Unite Call Center solution supports multiple streams including voice call, chat, Skype click-to-call, call conferencing etc.
Unite PBX comes with features where Administrator can define the skill level of each agent. The calls in real-time are intelligently managed using skills-based call routing.
Unite PBX uses unique algorithm to manage all the incoming calls before routing them to concerned agent belonging to particular skill set for answering that type of call.
Unite PBX provides a unique call-back feature which allows the agent to automatically dial the pending calls in his queue to the customer which were received during the non-office hours from respective customer using the Unite Call Center Agent Client software add-on.