Corporations today rely on secure communications, and would like to work with an application, that would not only enhance user experience, but also, take the user experience to whole new level. Skype is one such application, which integrates various user features and allows integrating various customized applications.

As with small business, Unite PBX has been proven to be compatible and handy with integrating and understanding the business needs to large corporation. Mission critical applications have been made utmost simple.

Being cost effective, easy to deploy and easy to use Unite PBX provides distinct advantages to the Small Business users. Small Businesses can now have the same powerful features and functionality which large corporations have at a fraction of the cost and with virtually no maintenance required.

In a small business enterprise where the employee strength is not too large and it is required to have a fast and efficient means of communication amongst the employees and also between the employees and their clients, Unite Call Center can do wonders. Unite Call Center includes special feature called Call Personalization using which you can dedicate the call forwarding to a particular receiver. This way, you can personalize a call in such a way that when the specified caller makes a call to the main line, it goes to a dedicated receiver. E.g. Boss calls the main line, and it directly goes to the secretary.

In large corporate enterprises where the call traffic is too much and there are chances of too many calls being going on amongst the employees themselves, you need a dedicated call network system which can handle the calls in such an efficient way that in spite of there being too many calls active ubiquitously, a new caller is not required to stay in a queue for a very long time.

Unite Call Center provides you just the precise solution for the above problem. Unite Call Center has a line management section where you can create more than one instances of the main line. In this way, it is almost impossible to keep a new caller waiting in a queue because you can have another instance of the main line running which will handle this new caller’s call. Hence whenever the mainline is busy and a new call arrives, then another instance (if activated) of the main line can be used to handle this new call.

Explore the line management feature to understand how Unite Call Center is just the right product for large business enterprises.

Unite Call Center, because of being developed in a general way, can be deployed even in a general customer service based Call Center. Unite Call Center can entertain calls from the customers which can be about their grievances about some product, or the calls can also be about an enquiry that a customer has to make, or for that matter about any issue for which a customer usually calls up the concerned Call Center. For using Unite Call Center in a Call Center, again not many modifications are required. The only thing to be taken care of is the way a new project is created and extensions are provided. The user can create the project as per his requirements and Unite Call Center does it all for you- from line handling to call management, from call forwarding to call personalization- every minute feature can be exploited to get proficient results.

In a general Call Center which is customer-service based, the caller is a customer. Thus the caller can be anyone who is unknown to the Call Center. In fact the caller is always unknown to the Call Center. Now in the other type of Call Center which is client based i.e. a Call Center which provides services to dedicated clients, the scenario is different. Here the organization has a fair idea in advance of who the callers and receivers can be.

Thus, the very user friendly feature of creating new projects and extensions easily with Unite Call Center can be implemented even on the client's side and you can reap fruitful results.